Entity Analysis

Analyze by primary entity (customers, vessels, sites).

Configuration

industry:
  primary_entity: customer  # or: vessel, site
  entity_field: company.name

Entity Health

Score based on:

• Open ticket count
• Stale tickets
• SLA breaches
• High priority tickets

Health Levels

• 🟢 Good (≥80) - Healthy
• 🟡 Fair (60-80) - Minor issues
• 🟠 Needs Attention (40-60) - Review required
• 🔴 Critical (<40) - Immediate action