Configuration Overview¶
FTEX uses YAML configuration for flexibility.
Configuration Files¶
| File | Purpose |
|---|---|
config/default.yaml |
Defaults (don't edit) |
config/user/config.yaml |
Your settings |
.env |
Environment variables |
Basic Example¶
# config/user/config.yaml
industry:
name: "My Company"
preset: general
primary_entity: customer
sla:
first_response_hours: 12
resolution_hours: 24
stale_threshold_days: 15
ai:
provider: ollama
ollama:
model: "qwen2.5:14b"
Environment Override¶
All settings can be overridden via environment: