Data Loader API

Load and process ticket data.

Usage

from core.data_loader import DataLoader

loader = DataLoader(config={'industry': {'entity_field': 'company.name'}})
tickets = loader.load_json('tickets.json')
summary = loader.get_summary()

Methods

load_json(source)

Load from JSON file or file object.

load_csv(source)

Load from CSV file.

get_summary()

Returns dict with ticket statistics.

get_tickets_df()

Convert to pandas DataFrame.

Ticket Class

@dataclass
class Ticket:
    id: int
    subject: str
    description: str
    status: int
    priority: int
    created_at: datetime
    company_name: str
    # ... more fields

    @property
    def is_open(self) -> bool: ...

    @property
    def days_open(self) -> int: ...