FAQ¶
General¶
What is FTEX? Open-source ticket analytics platform with AI-powered insights.
Is it free? Yes, 100% free under MIT license.
What helpdesks are supported? Freshdesk (API), Zendesk (export), any JSON/CSV system.
Installation¶
System requirements? Python 3.9+, 4GB RAM, 1GB storage.
Can I run without Docker?
Yes: pip install -r requirements.txt && streamlit run app/main.py
Data¶
What formats are supported? JSON (Freshdesk export), CSV.
File size limits? 500MB default, configurable.
AI¶
Which AI providers work? Ollama (local), OpenAI, Anthropic.
Is AI required? No, FTEX works fully without AI.