Dashboard Guide

The main analytics dashboard provides a comprehensive overview.

KPI Cards

• Total Tickets - All tickets in current filter
• SLA Compliance - % meeting first response target
• Open Tickets - Currently unresolved
• Stale Tickets - Open > threshold (default 15 days)

Charts

Ticket Volume Trend

Daily/weekly ticket creation. Identify spikes and patterns.

Status Distribution

Pie chart: Open, Pending, Resolved, Closed.

Category Breakdown

Top issue categories by volume.

Priority Mix

Urgent, High, Medium, Low distribution.

Filters

Use sidebar filters:

• Date Range - Start/end dates
• Company - Specific customer
• Status - Ticket status
• Priority - Urgency level

All charts update automatically.