Category Configuration

Define ticket categories with keyword detection.

Basic Setup

categories:
  auto_detect: true

  custom:
    - name: Bug Report
      keywords:
        - bug
        - error
        - crash
        - broken

    - name: Feature Request
      keywords:
        - feature
        - enhancement
        - suggestion

Detection Logic

1. Keywords match subject and description
2. Case-insensitive
3. First match wins
4. Unmatched → "Uncategorized"

Tips

• Use specific keywords
• Order by specificity
• Include misspellings