Industry Presets

Pre-configured settings for common industries.

Available Presets

Preset	Entity	Use Case
general	customer	General helpdesk
maritime	vessel	Shipping/maritime
it_support	customer	IT helpdesk
saas	customer	SaaS support
ecommerce	customer	E-commerce

Applying Presets

Via Settings UI

1. Go to Settings → Industry
2. Select preset from dropdown
3. Click Apply

Via Configuration

industry:
  preset: maritime

Customizing

Override any preset setting:

industry:
  preset: maritime
  name: "My Shipping Co"

categories:
  custom:
    - name: Custom Category
      keywords: [custom, special]