AI Analysis¶
AI-powered insights for intelligent ticket management.
Features¶
Issue Clustering¶
Groups similar tickets by content, category, and resolution approach.
Root Cause Analysis¶
Identifies underlying causes:
- Configuration problems
- Documentation gaps
- Product issues
Anomaly Detection¶
Flags unusual patterns:
- Volume spikes
- Response time outliers
- Priority anomalies
Recommendations¶
Actionable suggestions based on data analysis.
Configuration¶
ai:
provider: ollama # or: openai, anthropic
ollama:
base_url: "http://localhost:11434"
model: "qwen2.5:14b"
See AI Providers for setup.