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FTEX Ticket Intelligence Platform

🎫 AI-Powered Support Analytics for Everyone

Open-source, self-hosted ticket analytics platform with AI-powered insights, interactive dashboards, and comprehensive reporting.

What is FTEX?

FTEX (Freshdesk Ticket EXtraction & Analysis) transforms your support data into actionable insights:

  • 📊 27+ Analytics Views - Executive dashboards to granular metrics
  • 🤖 AI-Powered Analysis - Issue clustering, root cause detection
  • ⏱️ SLA Tracking - Real-time compliance monitoring
  • 🏢 Entity Intelligence - Track customers, vessels, sites, or products
  • 📈 Professional Reports - Enterprise-grade Excel exports

Quick Start

git clone https://github.com/sahaib/ftex-streamlit.git
cd ftex-streamlit
docker-compose up -d
# Open http://localhost:8501

git clone https://github.com/sahaib/ftex-streamlit.git
cd ftex-streamlit
pip install -r requirements.txt
streamlit run app/main.py

Key Features

📊 Comprehensive Analytics

Category Features
Overview KPIs, trends, alerts
SLA First response, resolution tracking
Agents Performance, workload, efficiency
Entities Customer health, risk scoring
AI Clustering, root cause, recommendations

🤖 AI Integration

Works with multiple providers:

  • Ollama - Free, local, private
  • OpenAI - GPT-4, GPT-3.5
  • Anthropic - Claude models

📈 Professional Reports

27-sheet Excel reports including:

  • Executive Summary
  • All Tickets & Stale Tickets
  • SLA Performance & Breaches
  • Customer Health & At-Risk Accounts
  • Agent Performance
  • Category Analysis
  • And 20+ more sheets...

Industry Presets

FTEX comes pre-configured for:

Preset Entity Use Case
general Customer General helpdesk
maritime Vessel Shipping/maritime
it_support Customer IT helpdesk
saas Customer SaaS support
ecommerce Customer E-commerce

Getting Help

Ready to get started?
Installation Guide →